A list of some of the phone numbers and websites of organizations that can help you deal with many common problems in Australia.

Australia has a variety of organisations and government services to help you.

For example, the Financial Ombudsman Service comprises: the Banking and Financial Services Ombudsman, the Financial Industry Complaints Service, and the Insurance Ombudsman Service.

The Ombudsman provides independent dispute resolution services for up to 80 per cent of Australian banking, insurance and investment disputes under one roof.

If you are unable to resolve the problem, the Financial Ombudsman Service provides accessible and independent dispute resolution services as an alternative to taking your dispute to court. The service is free to consumers.

Other Helpful Websites

1. Blind Citizens Australia
2. Deafness Forum of Australia
3. Better Hearing Australia Inc
4. Farm Safe Australia
5. National Assoc for Prevention of Child Abuse & Neglect
6. Australian Federation of Disabilities Organisations
7. Insurance Enquiries & Complaints Scheme
8. Consumers’ Health Forum of Australia
9. Australian Copyright Council
10. Communications Alliance
11. Customer Service Institute of Australia
12. Financial Industry Complaints Service
13. How Safe is Your Car
14. Internet Industry Association (IIA)
15. Communications Law Centre
16. Australian Communications Industry Forum (ACIF)
17. Service Providers Industry Association (SPAN)
18. Australian Direct Marketing Association (ADMA)
19. Telephone Information Services Standards Council
20. Australian Telecommunications Users Group (ATUG)
21. Consumers’ Telecommunications Network (CTN)
22. Small Enterprise Telecommunications Centre (SETEL)

State and Territory Consumer Affairs / Fair Trading Agencies

23. Consumer – ACT
24. Fair Trading – ACT
25. New South Wales
26. Northern Territory
27. Consumer – QLD
28. Fair Trading – QLD
29. South Australia
30. Consumer – TAS
31. Consumer – VIC
32. Western Australia
33. Fair Trading – WA

Legal Aid

34. ACT Legal Aid
35. NSW Legal Aid
36. NT Legal Aid
37. QLD Legal Aid
38. SA Legal Aid
39. TAS Legal Aid
40. VIC Legal Aid
41. WA Legal Aid

Law Society

42. Law Society of the ACT
43. Law Society of NSW
44. Law Society of NT
45. Law Society of QLD
46. Law Society of SA
47. Law Society of TAS
48. Law Institute of VIC
49. Law Society of WA

Ombudsman

50. Telecommunications Industry Ombudsman
51. Australian Banking Industry Ombudsman (ABIO)
52. NSW – Energy and Water Ombudsman (EWON)
53. SA – Electricity Industry Ombudsman
54. VIC – Energy and Water Ombudsman
55. Financial Ombudsman Service
56. Commonwealth and Defence Force Ombudsman

Government

57. Product Recalls
58. Consumer.gov.au
59. Consumers Online
60. Australian Competition & Consumer Commission (ACCC)
61. NSW Consumer, Trader & Tenancy Tribunal
62. Australian Broadcasting Authority
63. Australian Communications Authority
64. Motor Accidents Authority
65. Australian Transport Safety Bureau
66. NetAlert – Internet safety & concerns
67. Department of Communication, Info Technology & the Arts (DCITA)