This handy list of links to help you during the flood crisis will become valuable as it is updated and maintained.
Tony Weber, hydrological consultant, estimated that in just 72 hours the skies above southeast Queensland poured over 6 billion tonnes of water on the earth below. It may be hard for the average person to really comprehend how much water that is. Just ask someone who experienced it first hand and you’ll hear the shocking stories of the raw power of nature.
The sheer size of the flood and the destruction it wrought is matched by the truly inspiring way our neighbours have become our heroes. To all the volunteers, emergency workers, and organizations, we thank you. Your actions symbolize the true Aussie spirit of mateship.
Financial Help and Info
- Financial Ombudsman Service
Flood and bushfire hotline for dispute resolution over a financial product or service - Insurance Council
(pdf) Flood Insurance Info - Australian Securities and Investments Commission (ASIC)
… Flood crisis financial info
… Consumer guide for flood insurance - Australian Institute of Superannuation Trustees (AIST)
Early superannuation release info - Business Enterprise Centres
Help for small businesses - Disaster recovery toolkit for businesses
(pdf) from CPA Australia - Australian Bankers Assoc (ABA)
Bank support for those affected by floods
From the ABA website …
“Assistance provided to people will vary according to individual circumstances but could include:
- deferring home loan repayments for up to three months;
- restructuring business loans without incurring fees;
- giving credit card holders an emergency credit limit increase;
- refinancing personal loans at a discounted fixed rate;
- waiving interest rate penalties if term deposits are drawn early; and
- deferring monthly repayments on equipment finance facilities for three months.”
School Information
- School Supplies for QLD Flooded Families
- Private Schools Guide
school recovery info
Help for Animals
- Equestrian Queensland
Lost horse registry, disaster assistance for horse owners - Australian Veterinary Association (AVA)
Flood Info for veterinarians - RSPCA Queensland
- Animal Welfare League of QLD
- Little Paws Kitten Rescue
- Pet Haven
- Best Friends Rescue
- Gold Coast Guinea Pig Rescue
- Golden Ark Rescue – Golden Retrievers
- Australian Working Dogs Rescue
- Animals Australia
Drying Documents & Photos
- NSW government records website
Dealing with wet printed records - QLD State Library
(pdf) Salvaging water damaged collections - National Archives of Australia
FAQ on what to do with flooded material - MaxRescue.com.au
How to clean and put on DVD your flood soaked VHS, and other tapes. - Library of Congress (USA)
Emergency drying procedures for water damaged collections. Note: we include this non-Aussie website because it’s important to give you info from this expert source.
A woman trapped on the roof of her car awaits rescue during the Toowoomba, Queensland 2010 flash flood
Helpful Phone Numbers
000 132 500 1800 173 349 1800 337 444 1800 219 028 180 22 66 1300 728 228 1800 994 100 13 74 68 | Emergencies SES Disaster Recovery Hotline Financial Ombudsman Hotline Donate Centrelink Insurance Council of Australia Volunteering Queensland General enquiries & assist |
Important Websites
- Australian Government Disaster Assist
https://www.disasterassist.gov.au - Queensland Government Flood website
https://www.qld.gov.au/floods/ - Weather Warnings
www.bom.gov.au - Road Closures
www.131940.qld.gov.au - Queensland Police Service
www.facebook.com/queenslandpolice - Dam Levels
https://www.seqwater.com.au/ - Bus and Train Service
Translink - Donation Scams & Other Scams
ACCC Scam Watch website
State Emergency Services
- South Australia State Emergency Service
- ACT State Emergency Service
- New South Wales State Emergency Service
- Northern Territory Emergency Service
- Queensland State Emergency Service
- Tasmania State Emergency Service
- Victoria State Emergency Service
- Western Australia – Fire and Emergency
Services Authority of WA (FESA)
How to Volunteer & Donate
- Queensland Volunteers
To volunteer in the area, visit Volunteering Queensland or call 1800 994 100. - The Premier’s Flood Relief Appeal
Initiated Premier Anna Bligh, a minimum $1 per donation is requested, with donations greater than $2 tax deductible. Donate online or by calling 1800 219 028 or visit the QLD Flood Appeal - In-person donations
Donations can be made in-person at the following institutions:
Coles Supermarkets
St. George Bank
Commonwealth Bank
Bank West
ANZ
Suncorp
Westpac
Bank of South Australia
NAB – National Australia Bank
BOQ
Australian Central Credit Union
Savings & Loans Credit Union - Salvation Army Australian Disaster Relief fund.
- St Vincent de Paul needs help.
- Red Cross needs volunteers.
- Donate Blood
Other Information
- Flood info for electrical contractors
- Emergency Management Australia
- Red Cross
(pdf) Guide on clearing up after the flood - Bupa – Queensland Floods Info
health related info from MBF, HBA - Bureau of Meteorology
… Current Australian rainfall and river conditions
… Australian flood history from Clermont QLD in 1916 and other Australian floods - Early Warning Network (EWN)